Gregg's Veg Terms and Conditions of Purchase
Please read this carefully. By submitting an order on this web site you are agreeing to the terms that appear below which will apply to any purchase made on this web site.
To register with and shop with us, you must be eighteen years of age or over.
1 PURCHASE CONTRACT
1a This web site is operated by Gregg's Veg Limited ("we", "us" or "our"). All purchases made on this web site are governed by these Terms and Conditions.
1b We sell goods only to end-user consumers. All goods are sold subject to the condition that they will not be re-sold or otherwise circulated without our prior written consent.
1c We will confirm acceptance of your order. This will either be by a message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1d You must be 18 years old or over and must have completed the registration process in order to participate in our service.
2 PRICE AND DELIVERY CHARGES
2a The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the "settle-up" button). If you subsequently amend your order, the prices charged will be those applicable to the amended item(s)at the time that the amended order is confirmed.
2b Where items are ordered and sold individually by weight (such as certain fresh meat, cheese or fruit and vegetables) the price of these items will be the price on the date that they are picked for you. Although we have an indicative weight guide on the website, the price you will be charged is the price for the actual weight you receive.
2c The prices stated on the website will be inclusive of any VAT payable.
3 METHODS OF PAYMENT
3a Payment may be made by debit, credit or charge card. You cannot pay for your order by cash or cheque. There is no minimum order requirement.
3b The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
3c Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment at any stage.
3d You agree to indemnify us in full against all costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occured ask a debt collection agency to collect payment from you.
4 DELIVERY
4a Delivery will be made to the address specified by you when you register on the website. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
4b Produce is subject to availability and prevailing weather conditions. The website is updated on a daily basis but in the event of non-availability of any goods you order, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute.
4c We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If you are not satisfied with the quantity you have received we will arrange with you for these goods to be returned to us (please note that the goods must not be used and must be in good condition). You will not be charged for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.
4d We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. An appropriate person must sign for all goods on delivery. If no one is at the address when the delivery is attempted the goods may be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery. Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date. In any event our liability to you will be limited to the price of goods not delivered and the cost of delivery.
4e Should you fail to be present for your delivery we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order and the cost of delivery.
5 DEFECTIVE GOODS
5a We guarantee the quality of our produce. You must inspect the produce and notify us promptly of any dissatisfaction with your order. We will promptly and fully refund the cost of any produce that do not meet with your reasonable satisfaction. We will arrange with you for the produce to be returned to us.
6 AMENDMENT OF ORDERS AND CANCELLATION RIGHTS
6a You may amend your order at any time prior to the following cut off times:-
Arranged delivery time Cut-off point for changes
Before 4pm 4pm the day before
After 4pm 10:30pm the day before
6b Should you wish to cancel your order outside the cut off period set out in paragraph 6a we shall be entitled to charge you in full for all items contained in your order and the cost of delivery.
7 WARRANTY AND LIABILITY
7a Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
7b In addition to paragraph 4d we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.
7c Other than as set out in clause 7a, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
8 CUSTOMER COMPLAINTS
8a Any Customer complaints should be addressed to us via the e-mail address and telephone numbers of which are listed on our website on the "Contact Us" page.
9 GENERAL
9a If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
9b All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us.
9c These Terms and Conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
Greggsveg.com is operated by GreggsVeg Limited
